Quality Auditor

Salary: £35,787 per annum (pro rata £17,409)

18 hours per week

Closing Date: 14th October 2024

Our Quality Auditors ensure that we are providing the best quality care and support to service users and other stakeholders. They act as critical friends’ to support our services and projects in providing exemplary standards of care. 

The successful candidate will be part of a small team carrying out and reviewing regular audits and reviews and reporting findings via constructive, supportive verbal and written feedback to services across all divisions and locations of Milestones Trust. The audits and reviews will focus on all aspects of operational processes and support services to be compliant with our regulator, the CQC, HSE regulations and safe, best practices.  

The Quality Auditors report to and are supported by the Compliance Lead and work alongside Service and Senior Operational Managers to monitor compliance of services. The role is field based and is 18 hours a week (hours are flexible and are based on the needs of the services you will be supporting). Please note some audits and surveys are conducted remotely via Teams, so confidence using this method is necessary.

Role Responsibilities 

• Undertake planned and scheduled quality, safeguarding, infection control and GDPR audits, both remotely and onsite to support all Milestones services based in the Bristol, Bath, North Somerset and Swindon areas to comply with relevant legislation, regulations, internal policies and procedures, and best practice.
• Capture and interpret both quantitative and qualitative data from multiple sources relating to the performance and quality of a service, write detailed reports using Assessnet and present audit reports and analysis to key stakeholders. 
• Where services are not performing as expected, the Quality Auditor will work with the Compliance Lead and service mgmt. teams to develop detailed, and time limited service support action plans and work with registered managers and other operational staff to help them to implement and then review these improvement plans.
• To gather continuous feedback from the people supported by the trust using audits, surveys and observational visits
• To contribute toward the development of quality standards, including reviewing and evaluating audit tools, trust policies and local procedures
• To identify areas of excellence and to share good practice across and between services
• To attend and contribute positively to team meetings, for example identifying process improvements that lead to service improvements
• To be responsible for own personal development through regular supervision, job chats and effective learning and appraisal
• When required undertake additional projects related to performance, quality, compliance and risk, such as Time to Shine sessions, mock inspections or full audits of individual services.
• To travel to services in the Bristol, South Glos, North Somerset, Bath and Swindon areas 

About You 

• You are qualified to degree level or equivalent and have a minimum of 5 years professional experience managing a CQC registered service (relevant training, education and/or experience may be substituted for certain minimum qualifications).
• You have experience of working with people we support with learning difficulties and/or mental health or dementia needs and the ability to vicariously walk in their shoes.
• You have excellent verbal and written communication skills with the ability to communicate effectively with staff, service users, Trust Managers and a range of stakeholders.
• You have excellent time management, organisational, administrative, work prioritisation and IT (MS Office, electronic audit, care plan and eMAR systems) skills
• You are a confident and experienced health/social care professional who is committed to raising the bar for high quality care. You are forward thinking, professional and truly passionate about care.
• You hold a drivers licence and have your own transport

What we Offer

• Flexible working hours
• A supportive team work environment
• Generous annual leave allowance

The opportunity to work for a charity that is committed to raising the bar of high quality care

Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:

• 34 days Annual Leave Entitlement
• Get paid when you want – Access your money as you earn it and request your earnings before payday using Dayforce Wallet. 
• Access to an Employee Discount Platform from Day 1, with discounts and cash back for hundreds of retailers.
• Refer a Friend Scheme earning you up to £750
• Company pension scheme, to help grow your retirement pot
• Generous Occupational Maternity/Paternity pay
• Learning and development opportunities for you to build your career
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. Dental, Therapies, Optical, Maternity/Paternity, NHS Prescriptions etc.