Business Support Officer

Purpose of the job

Provides a range of business support activities to support the work, processes and functioning of Children and Families Services.

Key job outcomes/accountabilities

• Provide a range of business support services for one or more service areas, taking ownership and responsibility.
• Make real time service decisions in response to operational issues in line with local procedures and established guidance.
• Demonstrate the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
• Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.
• Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible.
• To carry out, monitor and reconcile financial transactions.
• Prepare and provide documentation and information.
• Check service delivery and processes are in line with local guidance and legislation.
• To own and drive forward process improvements.

Key job outcomes/accountabilities

• To communicate effectively with colleagues, senior management, internal customers and external agencies.
• May involve direct contact with citizens of Bristol including escalated issues with difficult customers.
• To deal with escalated issues within the business support area.
• To take responsibility for own day to day operational issues.
• To work within legislative and procedural guidelines
• This is an office based role that may require travel to different sites.
• To manage own performance and to maintain a high standard in the following competency areas as outlined in ‘My Performance’: Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical