Business Support Officer


Bristol City Council
Location 

Bristol

Employment Hours 

Part Time

Employment Type 

Permanent

Salary 

£24,702 - £25,979 per annum pro rata

Job Highlights
  • We are looking for a proactive and detail-oriented individual who can provide a range of business support functions to our Bristol Children’s Services teams.
  • You will work closely with key managers across the service, providing responsive business support to a variety of situations relating to our work in Child Safeguarding and with Children in Care.
  • Join us and you’ll receive an excellent rewards package membership of the Local Government Pension scheme, and a generous annual leave allowance.
Job Requirements/Description

Purpose of the job

Provides a range of business support activities to support the work, processes and functioning of Children and Families Services.

Key job outcomes/accountabilities

  • Provide a range of business support services for one or more service areas, taking ownership and responsibility.
  • Make real time service decisions in response to operational issues in line with local procedures and established guidance.
  • Demonstrate the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
  • Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.
  • Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible.
  • To carry out, monitor and reconcile financial transactions.
  • Prepare and provide documentation and information.
  • Check service delivery and processes are in line with local guidance and legislation.
  • To own and drive forward process improvements.

Key job outcomes/accountabilities

  • To communicate effectively with colleagues, senior management, internal customers and external agencies.
  • May involve direct contact with citizens of Bristol including escalated issues with difficult customers.
  • To deal with escalated issues within the business support area.
  • To take responsibility for own day to day operational issues.
  • To work within legislative and procedural guidelines
  • This is an office based role that may require travel to different sites.
  • To manage own performance and to maintain a high standard in the following competency areas as outlined in ‘My Performance’: Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical
Bristol City Council
Location 

Bristol

Employment Hours 

Part Time

Employment Type 

Permanent

Salary 

£24,702 - £25,979 per annum pro rata

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