Support Medical Secretary

Hours: Full time - 37.5 hours per week

We are looking for an experienced, enthusiastic and a dedicated individual to provide an effective and efficient secretarial service to each of the Dental specialties. The post holder will have a range of secretarial experience, ideally in a hospital environment, though other administration experience will be considered.

Working in a busy and sometimes demanding role, within a supportive team, you must be a good team player and enjoy working within multidisciplinary teams. The applicant should have good organisational and interpersonal skills and the ability to work well under pressure. As the post deals with patients, relatives and healthcare professionals on the phone, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. The successful candidate will need to have a good working knowledge of Microsoft Word, Excel and Outlook.

1 X substantive post 37.5 hours per week to work across all Dental Specialties supporting the Senior Medical Secretaries. Part time/ job share will be considered.

Previous applicants need not apply. This vacancy may close earlier than advertised, if a sufficient number of applications are received.

Main duties of the job

• To audio type, edit and proof read clinical letters, general correspondence and reports using the Trust’s Digital Dictation and Speech Recognition System, ensuring that all correspondence is despatched within the Trust’s target turnaround times.
• Achieve the required standard of proofreading/editing using the Trust’s Digital Dictation and Speech Recognition System, as specified by the Trust.
• Use the relevant computer systems and Patient Administration System (PAS) to accurately input and retrieve patient information, updating demographics where necessary.
• To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information.
• We would welcome applications from those who meet all of the essential criteria as set out in the person specification. This includes having a qualification in word processing or audio typing (or equivalent), educated to GCSE grade C or above (or equivalent) in English Language and Maths, and Business and Administration Level 3 NVQ or equivalent experience.

Person specification

Knowledge & Experieince

Essential criteria

• Clerical / Administrative Experience.

Desirable criteria

• Previous NHS Experience.
• Understanding Medical Terminology.

Skills and Abilities

Essential criteria

• Ability to work under pressure whilst maintaining a high standard of accuracy.
• Ability to adapt and use new computer packages and programmes.
• Effective Organisational Skills.

Desirable criteria

• Attention to detail.

Qualifications & Training

Essential criteria

• Educated to GCSE, Grade C or above (or equivalent) in English & Maths.
• Business & Administration Level 3 NVQ or equivalent experience.
• Qualified in word processing/audio typing (or equivalent).

Aptitudes

Essential criteria

• Effective and polite manner when dealing with people, both face to face and on the phone.
• Ability to work effectively in a busy team, adjust to change and motivate others.
• Ability to work on your own, using your own initiative, if required.