IT Service Desk Analyst

As an IT Service Desk Analyst, you'll be the first point of contact for all IT-related inquiries and issues within our vibrant and fast-paced company. You'll play a key role in ensuring the seamless operation of our IT systems, providing exceptional customer service while troubleshooting and resolving technical problems efficiently. This role is perfect for a proactive individual who enjoys problem-solving and has a passion for technology.

You'll collaborate with various teams and departmental heads to ensure IT services meet their needs, support the setup of new users and hardware, manage software installations, and contribute to IT projects. If you are committed to maintaining a secure and efficient IT environment, we'd love to hear from you!

Key responsibilities:

• Providing best-in-class, white-glove support to our end users to ensure they have a great user experience.
• Day-to-day service desk operations.
• Onboarding and offboarding user accounts.
• Managing company assets.
• Creating and updating training material and documentation.
• Providing hardware support, hands-on testing and desk set ups.

What we are looking for from you:

• Experience working on a service desk providing first-line support for end users.
• Experience working within an ITSM.
• Experience managing users account in Active Directory and Entra ID.
• Strong knowledge of Windows 10 and 11.
• Knowledge of the Microsoft 365 E5 application stack.
• Knowledge of Microsoft 365 administration.
• Exposure to Microsoft Azure.
• Exposure to Windows Server.
• Basic understanding of TCP/IP networking.
• Exposure to PowerShell & scripting.
• An excellent team player.
• The ability to plan, organise and adapt to changing priorities.
• Strong analytical and logical troubleshooting skills.
• Good written and communication skills and an excellent team player while being able to manage your own workloads.

We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!

What you get in return:

• Annual discretionary performance (individual and company related) bonus.
• 25 days annual leave, rising by one day each year to a maximum of 28 days.
• Day off on your birthday.
• Enhanced parental leave.
• Employer pension contribution.
• Employee Assistance Program.
• Volunteering leave.
• Designated learning and development time.