Senior Application Support Engineer

Employment Type: Permanent - Full Time

Workplace Type: Hybrid

Compensation: £38,500 - £51,250 / year

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

Your role

As Senior Application Support Engineer at Made Tech you will work collaboratively within Managed service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices and data-driven user analytics. 

Operating within a shared service environment, you will maintain a range of digital services, data services and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through live operation. You will also advise on security, licensing, maintenance and disaster recovery needs. 

Key Responsibilities

• At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. 
• Experience of common IT Service Management tooling such as ServiceNow, ZenDesk, PagerDuty and/or JIRA Service Desk
• Experience of working with agile methodologies and agile ways of working 
• You’ll have experience of ITIL methodologies and terminology
• You’ll have experience of tiered and/or swarm models of incident management
• You will have experience with avascript and Java experience. 
• You’ll be experienced and familiar with IaC (Infrastructure as Code) such as Terraform
• You are skilled at cross functional working.
• Experience on application support and CI/CD
• Strong experience on AWS platform management

Skills, Knowledge and Expertise

SC eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Our application process

If your application is successful, a member of the talent team will invite you to a short virtual screening. This is just to cover the basic formalities, learn more about your skills and introduce you to our mission. If by then we decide to progress, we will invite you to a 1st stage virtual interview, where we will assess your skills and experience in more detail. If successful, this will then be followed by a 2nd stage interview, more scenario based. Then that completes the application process with Made Tech. We will be sure to keep you posted every step of the way.  

Job Benefits

Here at Made Tech, we’re committed to building a happy and diverse workforce. Throughout your interview process, you are welcome to speak to anyone from the following diverse groups:

• antiracist-activists
• disability
• lgbtqiaplus-allies-and-activists
• neurodiversity
• parents-carers
• women-in-tech

Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice.