Receptionist / Administrator

About us

We are a Skin Cancer, Reconstructive and Aesthetic Plastic Surgery Clinic based in the beautiful Queen Square area of Bristol. We are pleased to offer a variety of services with a holistic approach to surgery, providing patients with surgical and non-invasive treatments where possible. We pride ourselves on excellent customer service and satisfaction, supporting experienced and dedicated Plastic Surgery Consultants with a team of highly skilled nursing, secretarial and administrative members. Our opening hours are between 07:00-18:00

About you

We are seeking an enthusiastic and responsible candidate to join our team and help ensure the smooth operation of our Cosmetic Surgery and Skin Cancer Specialist independent day hospital. An ideal candidate would have high attention to detail in providing clear and correct patient and surgery information.

Previous experience within an administrative role is required, along with a passion to learn and work as a team player.

Responsibilities:

This role is of vital importance to the daily running of the practice for both our private patients and for those seen under our NHS contracts. The role includes:

• Managing our General Enquiries line, providing information to patients, answering any questions or passing through to the relevant secretaries and departments.
• Handle and organise operating paperwork and digital documentation, before and after operations, ensuring the medical team have all information required.
• Liaising with NHS patients to find appropriate appointments for surgery.
• Provide administrative support to the secretaries of our consultants.
• Gather and organise patient feedback and report back to the management team.
• Ensure daily internal checks are complete e.g.. Fire safety equipment checks
• To greet patients with a friendly manner, providing high quality customer service .
• To learn the roles and responsibilities of our reception team to help cover when necessary.

Requirements

• Previous administration experience is required.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Experience using Microsoft Office (Word and Excel).
• Ability to multitask and prioritise.
• Able to work both independently and as part of a team.
• Some weekend availability will be required

Benefits

• Employee Discount
• Full training and support internally
• £5 parking contribution
• 33 days annual leave, including Bank Holidays
• Pension Scheme
• Annual Team Christmas Party

Expected hours: No more than 40 per week

Benefits:

• Company events
• Company pension
• Employee discount