Repairs Administrator Supervisor

Bronev Lifts Ltd is excited to announce an opportunity for a Repair Administrator Supervisor to join our growing team at our newly established Fishponds office. As a key member of our operations, the successful candidate will play a vital role in ensuring efficient service delivery, coordinating resources, and fostering strong relationships with customers and engineers alike.

This is a unique position for someone who is proactive, detail-oriented, and enjoys working in a collaborative environment. Ideally, we’re looking for someone who can bring a blend of organizational expertise and mechanical knowledge, although the latter is not a requirement—experience or an understanding of lift systems or mechanical repair services will be advantageous.

Key Responsibilities:

• Customer Enquiries & Communication: Handle customer inquiries efficiently via phone and email, providing timely and professional responses.
• Service Coordination: Work closely with the Service Manager to schedule and manage monthly service inspections, ensuring all tasks are completed on time and to a high standard.
• Engineer Coordination: Assist in organizing engineers for daily site projects and respond quickly to emergency callouts, ensuring the right personnel are dispatched as needed.
• Quote Preparation & Issuance: Prepare and issue accurate quotes to customers in a clear, timely manner, maintaining transparency and customer satisfaction.
• Database Management: Maintain and update the company’s computer database system, ensuring all service records and client details are current and accurate.
• Operational Support: Provide administrative support to the service department, ensuring smooth day-to-day operations and fostering effective internal communication.
• Client Relations: Resolve customer issues, identify service improvement opportunities, and liaise with clients to manage expectations and enhance satisfaction—whether by phone, email, or written communication.
• Business Expansion: Identify and pursue opportunities for expanding Bronev Lifts' service contracts, working alongside the Service Manager to grow the business.

Desired Skills & Experience:

• Mechanical Knowledge (Preferred but Not Essential): While not a strict requirement, an understanding of mechanical systems or lift operations would be highly beneficial in supporting the service team and understanding client needs.
• Strong Communication Skills: Excellent written and verbal communication skills to engage with customers, engineers, and internal teams effectively.
• Organizational Abilities: A proven track record of managing multiple tasks and priorities with strong attention to detail and time management.
• Problem-Solving: Ability to quickly assess situations and resolve issues efficiently, often under pressure.
• Team Collaboration: Experience working in cross-functional teams and the ability to develop positive working relationships across departments.
• Technical Proficiency: Comfortable using computer systems for data entry and managing service records, with the ability to learn new software as needed.

Working Hours:

• Full-time position: 40 hours per week.

Benefits:

• 25 days paid holiday per year, plus statutory bank holidays
• Competitive salary, negotiable based on experience
• Opportunity to develop your career in a growing company

If you're ready to take on a rewarding challenge in a supportive, fast-paced environment, we’d love to hear from you. Apply now and join Bronev Lifts Ltd. in driving excellent service standards and customer satisfaction.