Customer Quality Manager

In order to exceed our customers' expectations and deliver outstanding levels of customer service, we are looking for a friendly and organised individual to take on the role of Customer Quality Manager at our Nissan & ORA dealership at Cribbs Causeway.

Within this exciting role, you will be the initial warm welcome to all our service customers ensuring that their arrival to their departure is a seamless experience.

Key Responsibilities

• To greet all service customers that enter onsite and ensure that they are welcomed, making their experience memorable.
• To prepare for the day's service appointments ensuring space onsite and vehicle flow management.
• To take where required condition photographs of customer vehicles.
• To liaise with Valeters and Workshop Control to ensure vehicle cleanliness
• To ensure complete customer satisfaction through clear communication, working as a team and putting the customer first in all that we do.
• Adhering to all dealership procedures at all times.
• To handover courtesy cars to customers where applicable.
• To manage the Aftersales Customer satisfaction reporting tool for Nissan.
• To manage the Aftersales Customer satisfaction portal to ensure the dealerships score is above the required benchmark.
• Applicants must be used to working with the public as well as be highly organised, a good team player and able to influence others.