Non NHS Patient Income Officer

Hours:

• Part time
• Flexible working
• Home or remote working

30 hours per week (4 week rotation including working one weekend day in every 4 weekends. Pro rata bank holiday working)

An exciting, part time (80%), opportunity has arisen for a dynamic, people focused person with a positive, professional attitude and a keen eye for detail to join the Trust’s Non NHS Patient Income Team. 

The position supports the Trust in the delivery of its Overseas Visitors and Private Patients work streams. This includes fulfilling obligations under the Overseas Visitor NHS Hospital Charging Regulations, legislation and Trust policies and procedures.

Main duties of the job

Overseas Visitors: Having access to various information sources the post holder will undertake remote investigations, and will be required to interview Overseas Visitors / and or their representatives, including face to face. Liaising with internal colleagues and external agencies the post holder will establish a patient’s liability for charging, doing so in a fair, non-discriminatory and consistent manner. The level of charging will be established and the post holder will ensure that the Trust finance department are advised of any monies due by the raising of income due advices. Where deposits or advance payments are made, the post holder will accurately record financial transactions in line with Trust policies. In conjunction with the above, the post holder will, not limited by the means listed above, establish an Overseas Visitors right to access treatment and advise clinicians accordingly.

Private Patients: The post holder will conduct the administration of the private patient process, liaising with internal and external stakeholders, ensuring that the trust is safeguarded against the risk of non-compliance with legislation and policy, minimising the potential for reduced income. Through liaising with private medical insurers the post holder will ensure that authorisation and price agreement is obtained ahead of services being provided by the Trust. The post holder will be responsible for accurate recording of financial transactions in line with Trust policies.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Person specification

Qualifications

Essential criteria

• Educated to A Level with 2 or more passes at grade C (or similar experience)
• Customer service qualification
• Qualified to NVQ level 4 (or similar experience)

Desirable criteria

• NHS OSV Training ambassador

Knowledge and Experience

Essential criteria

• Extensive knowledge of the Overseas Visitors Charging Regulations 2015
• Experience of working in a small team
• Experience of working with a range of stakeholders
• Experience of data entry into a variety of electronic systems

Desirable criteria

• Experience of working in the private healthcare or insurance sectors
• Awareness of Visa Regulations
• Knowledge of PHIN reporting requirements
• Experience of working within the NHS or similar large scale, complex organisation
• Knowledge of the current NHS agenda and challenges

Skills and Abilities

Essential criteria

• Ability to gain the trust, respect and confidence of colleagues and third parties, with behaviours that exemplify the Trust values
• Able to work with integrity and diligence as part of a committed and motivated team with a self-motivated, flexible and enthusiastic approach, willing to take personal responsibility for workload and output
• Ability to deal with interruptions when concentrating on complex issues together with the requirement to concentrate for long periods
• Able to act without direct management as work is supervised not managed, making decisions based on the balance of probability for which experience, knowledge and discretion is applied

Desirable criteria

• Together with the ability to proficiently use customary IT systems, including Microsoft packages such as Word Excel and Outlook, the knowledge & experience of data entry on to Patient Administration Systems or similar

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future togethe