Children’s Epilepsy Surgery Service Coordinator

We are looking to recruit a permanent Band 4 coordinator for the Children’s Epilepsy Surgery Service (CESS). There is flexibility with start and finish times, which can be discussed at interview if you wish, and the successfully appointed candidates can consider working to a flexitime arrangement after twelve weeks in post. A mixture of home and office working is available.  

We are looking for experienced, enthusiastic, and dedicated individuals to provide effective and efficient coordinator and secretarial services for the Paediatric Neurology Department at the Bristol Royal Hospital for Children.  

Main duties of the job

The post holders will have a range of coordinator/secretarial experience, ideally in a hospital environment, though other administration experience will be considered. Working in a busy and sometimes demanding job, within a supportive team, they must be a good team player and enjoy working within a multidisciplinary team. They will need to be able to manage and prioritise their workload appropriately. Applicants should have excellent organisational and interpersonal skills, and the ability to work well under pressure. The ability to use their own initiative is essential. The role deals with patients, relatives, and healthcare professionals on the phone, and occasionally face to face, and therefore applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have an excellent working knowledge of Microsoft Office 365 Packages such as Word, Excel and Outlook.  

We would welcome applications from those who meet all of the essential criteria as set out in the person specification. This includes being educated to GCSE, grade C or above (or equivalent) in English Language and Maths, having a qualification in word processing or audio transcription (or equivalent), and having an NVQ at level 3 in Business and Administration (or equivalent experience). 

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Person specification

Qualifications and Training

Essential criteria

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Knowledge and Experience

Essential criteria

• Clerical/administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person

Desirable criteria

• Previous NHS experience
• Experience of using a Patient Administration System

Skills and Abilities

Essential criteria

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail

Desirable criteria

• Working knowledge of outpatient policies and procedures
• Aptitudes and Values

Essential criteria

• Respecting Everyone
• Embracing Change
• Recognising Success
• Working Together