Band 3 Referral Coordinator

Hours: Full time - 37.5 hours per week (Service operates Monday-Friday)

An opportunity has arisen to join the existing admin team in the Bristol ADHD service.

This referral coordinator role has been commissioned to effectively manage in excess of 300 referrals that the service receives every month

The service provides diagnostic and treatment for adults who have suspected ADHD. We cover a huge geographical area (all of BNSSG and BSW) and is a very specialised service in its own right.

The team are made up of consultants, speciality doctors, nurses, psychologists, non-medical prescribers and admin staff. We are a small and friendly team based in Hengrove in Bristol and welcome enthusiastic admin candidates to apply for this exciting position!

Main duties of the job

• Working under the supervision of the lead administrator, the successful candidate will join the existing admin team which consists of 2 x B3 administrator, and 1 x B4 lead administrator. 
• The ADHD team is a very busy service with a current caseload of over 5000 service users.
• The successful candidate will be able to work in a busy environment, and will have good communication skills and able to use MS office packages with ease. 
• The successful candidate will be specifically processing new referrals to the service however, additional admin tasks may be allocated by the supervisor.

Detailed job description and main responsibilities

• To arrange appointments for clinical staff.
• To answer calls from service users and professionals offering relevant guidance and support.
• To use RiO as the primary clinical system, recording accurate clinical notes.
• To process service referrals, and discharge when required.
• To take team meeting minutes on a rota basis.
• To manage internal/external mail.

Person specification

Experience

Essential criteria

• Years experience working in an admin role.
• Ability to work in a busy enviroment.
• Good communication skills.
• Ability to manage own workload.
• Experience of taking minutes.
• Ability to work to deadlines.
• Proficient in use of Microsoft packages.
• Demonstrates good understanding of confidentiality.