Analyst - Alert Handling & Investigations

About the role

Who we are:

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is –

• To help create a society that promotes people’s quality of life and that has human dignity at its core.
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment and promote sustainable development.
• To offer our customers sustainable financial products and high-quality service.

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity:

Due to continued growth, we are delighted to be recruiting for an Alert Handling & Investigations (AH&I) Analyst to join us at our Bristol Head Office. This is a full-time permanent role and offers the benefits of a flexible hybrid working. Typically, this would require 1-2 days in our Bristol office per week with a choice of working from home on the other days (following an initial induction period). Some weekend working will be required.

Reporting into AH&I Team Leader and the Financial Crime (FC) and Payment Operations Manager, the overall purpose of this role is to provide support to the departments first line of defence functions in relation to FC. You will act as first point of contact for financial crime matters within the Bank, and support second line Compliance functions; to gather additional data in connection within financial crime investigations.

You will also closely cooperate and consult with the Local Fraud Officer and/or FC Officer & Local Security Officer, plus the FC Risk Managers in relation to possible financial crime incidents.

In addition, key responsibilities will require you to:

• Investigate alerts generated by the monitoring systems to determine if they are legitimate or warrant further investigation to Quality Assurance (QA) standards.
• Refer cases to the Financial Crime Officer and/or Local Fraud Officer when necessary.
• Investigate alerts generated by Transaction Sanction Screening and Customer Watchlist Screening in Triton to QA standards.
• Make outbound calls to customers when required to verify the authenticity of transactions, completed fraud checks with other financial institutions and any contact that is required from working ongoing fraud cases to QA standards.
• Investigating automated referrals produced from the onboarding processes.
• Complete fraud investigations, including associated customer support and working with other teams within the Bank, submitting recommendations on reimbursement in fraud cases.
• Report all cases of suspected financial crime to the Financial Crime Officer and/or Local Fraud Officer.
• Recognise and report all customer complaints. Resolve complaints that relate to the Alert Handling & Investigations team and their areas of responsibility, in line with Triodos Bank and regulatory processes.
• Report all risks identified as per the risk event management policy (risk event database).
• Comply with all regulatory obligations and internal governance to help ensure ethical behaviour, working to deliver good customer outcomes and avoiding foreseeable harm in line with Triodos’ practice of putting customers at the heart of what we do.

What we are looking for:

To be successful in this role you have a good working knowledge of banking operational processes, fraud awareness and Money Laundering regulations.

An ability to work unsupervised but also as part of a team. As well as good organisational skills, excellent written and verbal communications, confidence in dealing with bank customers, attention to detail and a good track record in seeing tasks and projects through to completion.

Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of sustainability and transparency, as well as the personal qualities to live these values.

What we offer

In return for your hard work and expertise, you will receive a Full Time Equivalent salary of £25,000 depending on experience, plus access to our extensive benefits package, where most of our benefits are non - contributory.

Our benefits include:

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave – After each 5 years of service, you will be able to take a sabbatical of up to 3 months
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave
• 5 days fully paid carers leave
• A wellbeing allowance of £200 a year
• 1 Wellbeing Day
• Free yoga classes
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme
• Colleague recognition voucher scheme

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!