Wellbeing Administrator / Receptionist

About this role -

The Student Support & Wellbeing Service is looking to recruit an Administrator based within the Wellbeing team. The role involves sharing tasks with colleagues to include:

• Taking telephone calls on the main phone line to respond to queries, provide signposting information, and book or amend appointments.
• Greeting students at reception who have arrived for their appointment or to respond to queries.
• Respond to emails in a shared inbox.
• Routine processing tasks such as monitoring and allocating from the mental health waiting list, monitoring and reporting on appointment demand, arranging Coordinated Support Approach meetings, sending text reminders, taking meeting minutes, deleting old student records, booking rooms etc.
• Providing administrative support to a team of Wellbeing Practitioners and management, for example – resolving IT or procedural queries, extracting data.
• Offer support to a busy Disability Admin Team when required.
• This is a rewarding role withing a busy service, that provides triage, counselling and mental health support to thousands of students each year.

About you -

• Administrators within this service require strong interpersonal communication skills as you’ll be offering information to often upset students or parents. You will need a positive, collaborative approach to work, as you will be sharing tasks with admin colleagues.
• You will require personal resilience to handle occasionally difficult calls related to suicide, self-harm, or other serious welfare issues, calmly and confidently. You are required to respond in the moment, think on your feet and multi-task competing demands. You must work within boundaries of the role, and GDPR guidelines. You can expect full support through a thorough induction training plan, clear procedures and ongoing manager and peer support.
• Ideal candidates will have strong administrative skills and an interest in student support.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.