Out of Hours Administrator

Our Out of Hours Teams (OOHs) deliver out of hospital care to people in their own homes or community clinics. We provide these services to people who are registered with a GP within Bristol, North Somerset, and South Gloucestershire (BNSSG). The team are aligned with the Integrated Neighbourhood teams (INTS) within the 6 Sirona localities, and these, in turn, are aligned to groups of GP practices, known as Primary Care Networks.

As an OOHs Administrator you will be supporting the communication of complex and sensitive information. You will need to adapt your style of communication according to need and situation. You will be required to have problem solving skills, be able to manage expectations and use your judgement. You will support the clinical teams on a regular basis with capacity and referral management and work as a key member of the coordination team, including the administration of caseload management and supporting discharge planning, supporting performance reporting and collection of data for audits and CQC.

Main duties of the job

The administrative team has an essential role to play in supporting clinical colleagues who work in the Out of Hours team. They provide urgent and unplanned care during the hours of 19.30-8am, 7 days a week. The administrative team work alongside these clinical teams who include nurses, assistant practitioners and unregistered support staff. You will regularly communicate across the whole OOHs teams across the BNSSG as well as with service users and colleagues across the wider organisation.

Our Out of Hours administrators have a clear career pathway, opportunities for development and are fully integrated into the teams. They make a real and impactful difference to the care of our service users and support to staff.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Essential

• Clerical Experience.

Desirable

• Awareness of Clinical systems e.g EMIS.

Essential

• Previous experience in Healthcare.

Desirable

• Experience with working with clinical systems e.g EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.