Telephone Account Manager

Aviva are looking for someone with experience of intermediated sales in the adviser market to join the business as a Telephone Account Manager.

This could be as sales or customer service, professionals but crucially you will have a passion for supporting intermediaries and promoting the benefits of Aviva specifically and protection insurance in general.

You will be required to use a range of interpersonal styles and communication methods to gain acceptance of ideas, activities and outcomes and be able to negotiate verbal agreements with their panel of accounts. You will also be determined to make a positive difference.

A bit about the job:

Our account managers are recognised for our relentless activity and reach. As a team we are committed to providing a frequency and quality of contact that is market leading. We are dynamic in this approach, using all available resources, from telephony to social media to online presentation and email marketing.

Through this we showcase the Aviva Protection propositions by demonstrating the distinct and complimentary benefits of what we offer to our advisers to maximise sales opportunities

Our account managers also drive better value outcomes for Aviva through active account engagement. This segment of adviser customers represents c30% of all volume written in the adviser marketplace, and is central to the delivery of profit and volume targets for Aviva.

Skills and experience we’re looking for:

• A commitment to professional exams. The role has a minimum requirement of R01 & R05 or equivalent qualifications. If do not hold, this is to be achieved within the first 12 months of role.
• Strong Communication skills, both verbal and written with excellent networking and collaboration skills.
• Demonstrable Sales Skills.
• Adept at analysing and using data to make good business decisions.
• Specialist Protection experience in financial services sales environment (Desirable).

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of Circa £35,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools