Claims Assessor

Are you someone that is highly motivated with experience in assessing claims? If so, we have a perfect opportunity for you.

You’ll be joining a highly motivated team to assess life insurance, Income protection, terminal illness and critical illness cover insurance claims - from investigation, to keeping customers informed and through to claim outcome, providing outstanding customer service. You’ll have a strong understanding of compliance with relevant policies, external regulation and claims standards, with exceptional care and emotional intelligence to ensure customer support and any vulnerability needs are looked after.

If it sounds someone like you, we would love to hear from you!

A bit about the job:
Our new colleague will oversee a variety of customer claims across different insurance products and benefits. You’ll operate efficiently across multiple systems, propose process improvements, and adapt to evolving technologies to boost performance. The role will actively collect essential claim details, manage communications, and refer complex issues to specialists when appropriate. You’ll engage with customers to assess claims, offer assistance, and handle sensitive outcomes with understanding and care. You have to maintain clear communication, develop relationships with stakeholders, stay informed on industry developments, guide colleagues, and participate in training and projects.

Skills and experience we’re looking for:

• A comprehensive knowledge of life related product for example, Life insurance, critical illness, income protection and terminal illness.
• Excellent relationship building and communication skills, with a desire to deliver quality service at the highest level and commitment to individual and team performance
• Experience in dealing with reinsurers and medical officers, along with experience in dealing with misrepresentation as set out in the ABI guidelines.
• Ability to prioritise work effectively and anticipate problems. Along with an excellent eye for detail and the confidence to make decisions on your own.
• Knowledge of legal aspects relevant to claims, for example, Probate and CIDRA rules.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £ 35,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity –8 % of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools