Customer Care Assistant

Salary: £12.08 per hour.

Working Hours: Fixed term contract.

ABM UK is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Assistant. As a leading provider of facility service solutions in the UK, ABM UK has built a solid reputation for delivering excellence to our clients. With over 30 years of experience, we understand that generic facility services don't work because each building, site, store, or center has unique needs. That's why we start by understanding our clients' challenges and then leverage our extensive industry expertise to provide customized facility solutions.

As a Customer Care Assistant, you will be responsible for delivering exceptional customer service and support to our clients. Your main focus will be to ensure client satisfaction by handling inquiries, resolving issues, and providing timely and accurate information. You will serve as a point of contact for clients, building strong relationships and ensuring that their needs are met. Additionally, you will work closely with internal teams to coordinate and deliver the necessary services to meet client expectations.

ABM UK prides itself on fostering a pride and ownership from our employees, providing a platform for excellence in our delivery. We greatly respect our employees, working together to meet and exceed expectations for safe working environments, career development, and best practice innovation. Join our team and be a part of our commitment to delivering award-winning facility service solutions to clients across the UK.

Responsibilities

• Provide exceptional customer service by promptly responding to client inquiries and concerns.
• Handle and resolve customer complaints or issues in a professional and efficient manner.
• Maintain a high level of product knowledge to effectively answer questions and provide accurate information to clients.
• Manage incoming and outgoing calls, ensuring all customer interactions are properly documented.
• Collaborate with cross-functional teams to coordinate and deliver services according to client expectations.
• Build and maintain strong relationships with clients, fostering long-term partnerships.
• Continuously strive to improve customer satisfaction by identifying areas for improvement and implementing proactive solutions.

Requirements

• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
• Strong problem-solving and decision-making abilities, with the capacity to handle challenging situations calmly and professionally.
• Attention to detail and strong organizational skills, ensuring accuracy and efficiency in all customer interactions.
• Ability to work effectively in a fast-paced environment, managing multiple priorities and meeting deadlines.
• Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
• Previous customer service experience in a related industry is preferred.
• Flexibility to work non-standard hours, including evenings and weekends, based on client needs.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access to Lifeworks, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

About Us

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more.