Client Services Account Handler

Do you love Beauty brands? Can you make a client feel like a VIP? Have you got an eye for detail?

At eXPD8, we're expanding the team and we've got a fantastic new opportunity within our Beauty Client Services team as an Account Handler.

About the role:

You'll be the guardian of the account, driving the most effective methods of delivering the client's requirements and building briefs to bring their activities to life for our merchandisers to action in retail stores.

We work with some exciting brands including L'Oreal, Maybelline, Max Factor and W7.

This is a hybrid role, so you'll be partially based in our Bristol Head Office for 2 days a week and at home for 3 days a week.

How you'll deliver excellence:

Account Management

• Develop and maintain strong, long-term relationships with clients by understanding their needs and providing tailored solutions.
• Proactively address and resolve any client concerns or issues.
• Support with identifying opportunities for account growth and upselling additional services.
• Attend, support and input to regular client review meetings.

Reporting

• Create bespoke reports for the client, regularly reviewing to ensure the project is running smoothly.

Stakeholder Management

• Write detailed instructions for our field merchandisers to ensure they can effectively deliver our client's vision.
• Work closely with internal teams to ensure the delivery of services, working collaboratively to troubleshoot when needed.

What makes you excellent:

• Well organised and able to work under pressure, managing multiple tasks and deadlines
• Great communicator with excellent written and verbal communication skills
• Strong inquisitive brain, using data to tell the story
• A natural finisher who doesn't leave things to the last minute
• Interest in retail and the inner workings of how best to get instore displays looking great
• Confident in picking up the phone and talking to clients to really uncover what they need
• We'd love you to have MS Excel Skills like PivotTables, VLOOKUP or Index/Match but if you don't, that's OK, because we are going to teach you!
• Previous work experience with UK clients
• Able to commute to Bristol as required

Who are we?

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. We have a great reputation of delivering exceptional service to ensure our customers succeed in retail.

People are our business, so we work hard to ensure they are supported, rewarded, and valued. We are proud to be a Disability Confident Leader and a fully inclusive employer.

On top of that, we offer:

• Health cash plan (24-hour GP, counselling, dental, eye tests, physio etc.)
• Buy and sell holiday scheme
• Your eXPD8 birthday off each year
• Immediate access for you and your family to GroceryAid
• Life insurance
• Access to eXPD8 Rewards where we offer regular competitions and incentive plans
• Unlimited refer a friend scheme
• Personal development and progression opportunities with access to over 400 learning resources
• Fresh fruit and snacks in the office