Technical Officer M&E Team

Planned Programmes are looking a skilled Technical Officer who can thrive under pressure, and work in a fast-paced environment. The role will essentially provide technical support to Gas Servicing, M&E and Domestic Heating Teams, Bathroom Project renewals including site-based operatives and external contractors.

You will work as part of the Compliance/Planned Programmes Team to ensure Gas and Electrical Compliance and Heating and Bathroom installation are completed within BCC tenanted properties is met which will include Covid recovery for our most vulnerable tenants. The role will also include arranging Planned and Emergency tasks to tenanted homes and communal block areas, also including the installing of new heating systems to properties whilst using an automated work-flow system

You will work as part of the core team to set up systems and processes to provide an efficient / effective high-quality Technical support for Compliance/Planned Programmes. You will need to have an eye for detail in carrying out your work, be flexible in your approach and willing to learn new tasks to help the team achieve set targets.

In a busy working environment, you will have a proactive approach to workloads whilst also having the ability to be reactive when needed, managing your own workloads. In addition, good communication skills will be required as part of your active engagement with tenants, contractors, Trade Teams and team members to help in completing daily tasks.

This is an excellent opportunity to gain valuable experience and learn new skills in a friendly and positive environment.

Compliance/Planned Programmes Service responsibilities include managing Gas and Electrical Servicing, Cyclical Maintenance, Mechanical & Electrical Communal and Laundry Servicing, managing planned and emergency heating installation and bathroom renewals for our 28,000 tenancies; The service has gone through major transformation, and is widely recognised as providing a top-quality repairs and maintenance service to our Citizens.

You will be expected to arrange programmes of work, ad hoc and urgent repairs, as well as general office duties as they arise, during operational hours. Excellent communication and customer service skills are essential, as well a working knowledge of automated scheduling and MIS systems.

Daily activities for the post holder could include:

• Planning and arranging the flow of work across planned and responsive repairs for external contractors and site based in house resources
• Loading jobs on MIS systems, for in-house and external resources, and rearranging appointments with customers
• Working together with internal colleagues across a range of teams, as well as liaising with external contractors daily, to ensure an effective Planned Programme and Responsive Repairs service is delivered to our residents
• Correspondence with internal & external customers / contractors / stakeholders.
• Updating databases and systems.
• Monitor and distribute the teams central e-mail mailboxes.
• Provide statistical reports.
• Provide cover in team when required

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.