Supplier Oversight Consultant - Building Claims Repair Specialist

Supplier Oversight Consultant - Building Claims Repair Specialist – Salary circa £45,000

Field/Home based - travel is required

Are you an expert in property claims and/or surveying services? Do you also have great communication, diplomacy and motivational skills? Are you open minded, balanced and objective? Do you put individuals’ development and business progress at the forefront of all interactions? If so, apply today!

This would be a great job for a loss adjuster or buildings surveyor who is looking to utilise their expert insurance claims property repair knowledge, who is passionate about coaching and supporting others to continually improve performance for our customers.

A bit about the job:

The key purpose of this role is to motivate appropriate external suppliers and Aviva employees to make sustainable improvements in property repair claims performance where suppliers are involved. This will include using expertise to review performance and oversee actions that will improve service, accurate costing, safety and quality on all types of property claims (i.e. buildings & Contents suppliers). To do this, the role holder will use their technical knowledge and relationship management skills to identify opportunities and motivate others to change and improve quality.

As part of our UKGI Claims Supply Chain Team, the successful candidate will be required to identify systemic issues as well as the development needs of individuals (often experts in their own right) and apply the appropriate coaching, training, best practice sharing and action planning to motivate them to embed sustainable improvements on all future claims that they manage.

In turn, this will ensure ever improving alignment of performance to Aviva standards and requirements. The role will also provide assurance and context to senior management, to enable more holistic change to be made.

Skills and experience we’re looking for:

• Technical property/buildings knowledge is essential, with a solid understanding of property claims from being out in the field.
• A people person mentality with excellent interpersonal and influencing skills.
• Strong verbal & written communication and stakeholder management skills.
• Real desire to make a difference for customers, with the ability to identify problems and drive change to improve customer experience.
• Cert CII /Dip CII, BDMA, HND/HNC Building studies, or Accreditation to CII, RICS, CIOB, CILA desirable.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary; Actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools