Customer Service & Complaints Officer


Company 

Niyaa People Ltd

Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

£26,765 - £28,265 Per Annum

Job Requirements/Description
We are currently working with an established Housing Association within the South West, who are looking to add an experienced Customer Service & Complaints Officer to join their team due to ongoing work. With this role there is a benefit of development and progression opportunities. If you are an experienced Complaints Handler, Customer Experience Officer or Customer Service Specialist this role may be for you.

Customer Service & Complaints Officer
Salary: From 26,765
Working Hours: Monday Friday
Location: Bristol

As Customer Service & Complaints Officer you will be working on the Experience & Insight Team assisting with:
  • Accurate logging of complaints, customer interactions and suggestions
  • Liaise with internal teams and managers to produce performance charts in line with complaint management
  • Ensure a high-quality level of customer service is provided by supporting with quality checks to tenants contacting the team
  • Follow and deliver complaints management processes, logging complaints, responses and tracking steps made to resolve them
  • Accurately update inhouse systems with information
  • General admin duties
  • Aid involvement and development, attending meetings and/or events where necessary

To be successful in this Customer Service & Complaints Officer role you will need to:
  • Be experienced in handling escalated complaints
  • Experienced in dealing with customers in difficult and stressful situations
  • Have great communication and customer service skills
  • Have previous Social Housing experience

The benefits of this Customer Service & Complaints Officer role are:
  • Friendly work environment
  • Development opportunities
  • Support with qualifications

If you would like the sound of this Customer Service & Complaints Officer role please apply here or send your CV to removed) or call (phone number removed)
Company 

Niyaa People Ltd

Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

£26,765 - £28,265 Per Annum

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