Band 3 Team Administrator

Hours: Part time - 30 hours per week (Service operates Mon-Fri)

An opportunity has arisen to join the existing admin team in the Bristol ADHD service.

The service provides diagnostic and treatment for adults who have suspected ADHD. We cover a huge geographical area (all of BNSSG and BSW) and is a very specialised service in its own right.

The team are made up of consultants, speciality doctors, nurses, psychologists, non-medical prescribers and admin staff. We are a small and friendly team based in Hengrove in Bristol and welcome enthusiastic admin candidates to apply for this exciting position!

Main duties of the job

Working under the supervision of the lead administrator, the successful candidate will join the existing admin team which consists of 1 x B3 administrator, and 1 x B4 lead administrator. 

The ADHD team is a very busy service with a current caseload of over 10,000 service users.

The successful candidate will be able to work in a busy environment, and will have good communication skills and able to use MS office packages with ease. A calm, approachable manner is expected as many service users contact the office, some of these calls can be challenging due to ongoing mental health issues.

The successful candidate will be managing clinicians diaries, booking appointments and answering phones.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Foundation Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and some parts of Dorset.

Our outstanding people promote mental health and well-being. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

• To arrange appointments for clinical staff.
• To answer calls from service users and professionals offering relevant guidance and support.
• To use RiO as the primary clinical system, recording accurate clinical notes.
• To process service referrals, and discharge when required.
• To take team meeting minutes on a rota basis.
• To manage internal/external mail.

Person specification

Experience

Essential criteria

• Years experience working in an admin role.
• Ability to work in a busy enviroment.
• Good communication skills.
• Ability to manage own workload.
• Experience of taking minutes.
• Ability to work to deadlines.
• Proficient in use of Microsoft packages.
• Demonstrates good understanding of confidentiality.

We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with ‘lived-experience’ of mental health conditions and people living with disabilities,– we are a ‘Disability Confident Employer’ offering a guaranteed interview to Disabled applicants who meet the essential criteria.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations. 

Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.