Insurance Broker

About Capsule:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Capsule is a new, technology-first insurance company backed with funding from US insurtech Vouch. Capsule is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our customers - high growth and innovative companies. Instead of printed PDF applications and week-long waits, Capsule is creating new technology to solve real problems, writing policies that actually cover relevant scaleup scenarios, and designing simple experiences in an otherwise frustrating industry. We’re here to modernise commercial insurance

We’re also a BCorp! Which means that we’ve been certified to meet the highest standards of social and environmental, public transparency, and legal accountability.

What does a work environment look like at Capsule?

Capsule embraces flexibility in the workplace, with our primary office located in Cheltenham (with offices also in Bristol and London). While we encourage team members to spend time in the office to foster a positive work environment, we fully support flexible working arrangements.

Role description:

An exciting opportunity to work with some of the UKs most exciting businesses and join a growing broking team.

The Broker role at Capsule is an embodiment of our ethos. Rather than the typical Development Executive to Client, Client to Broker then handed over to an Account Executive to then deal alongside potentially another Broker/Handler, we feel our clients are served best dealing with one key contact. Our Brokers.

As a Broker at Capsule, you will receive enquiries from our Growth team, where it is expected for you to take clients at the initial prospect stage through to the policy being placed. That client will then be allocated for you to service by carrying out Quarterly Reviews, mid term adjustments and renewal. A much simpler and satisfying way for our clients to be properly serviced and managed.

Typical client sales journey: 

• Complete the key task of discovery / fact-finding to identify clients requirements and exposures.
• Obtain quotations, using quotation systems, rating guides or by referring to insurers.
• Communicate quotations, advising the most appropriate in terms of price and cover to meet the clients requirements. Discuss any additional exposures and covers to ensure that all insurance requirements are satisfied.
• When the solution is accepted, incept cover, issue confirmation of cover and any other required documentation.
• Ensure that system records are created and that the required documentation is issued to clients and insurers.
• Continue to provide high quality service to existing clients during a policy period including Quarterly Reviews as a minimum.

Key Responsibilities:

• Provide Technical Expertise: Ask pertinent questions to potential new clients at the prospect stage to understand their business, exposures and express the Capsule way!
• Highlight Gaps In Cover: If a client already holds insurance, you will need to analyse their programme to identify gaps in cover based upon their exposures and effectively communicate these findings to clients, offering solutions to mitigate risk.
• Design Bespoke Insurance Programmes: Develop customised insurance programmes tailored to the unique needs of clients, incorporating a thorough understanding of their risk profile and business objectives with consideration of potentially new and innovative products and services
• Structuring Global Policies: Design and structure global insurance policies that comply with regulatory requirements across multiple jurisdictions, ensuring comprehensive coverage and legal compliance.
• Handle Complex Insurance Programmes: Manage complex insurance programmes and inquiries, including those related to London Market programmes, demonstrating advanced knowledge and problem-solving skills
• Identify Upsell and Cross-sell Opportunities: Proactively identify opportunities to upsell or cross-sell insurance products and services to existing clients, maximising revenue potential.
• Demonstrate Sector Expertise: Showcase in-depth knowledge of your relevant sector, including an understanding of relevant legislation, market practices, and industry peers. Stay updated on emerging trends, regulatory changes, and best practices to provide informed advice and innovative solutions to clients.
• Advise on Wider Risk Mitigation Solutions: Review clients' overall risk exposure and provide strategic guidance on risk mitigation solutions beyond insurance, collaborating with other teams or specialists as necessary
• Maintain Capsule Service Standards: Ensure that clients receive the highest level of service by proactively managing client allocation and promptly addressing any issues.

Ideal Candidate:

• Minimum commercial insurance broking experience of 3 years. The ideal candidate should be a ‘Senior Handler/Advisor’ who is looking towards or has had experience of an ‘Account Executive’ role
• In depth knowledge of key insurances in particular; Public/Products & Employers liability, Material Damage, Business Interruption, Cyber & Professional Indemnity
• Strong customer service focus with a firm belief of delivering the best for our clients
• Confident in attending client meetings both virtually (Teams, Zoom) and in person
• Effective negotiation skills utilised with insurers to get the best possible outcome for our clients
• Experience in dealing with a varied array of clients, some of which are new to buying insurance and can adapt their explanation of products/services accordingly
• Willingness to challenge the status quo and the ability to think “outside the box”
• Autonomy with organisation of workload
• Team player who can help others when in need and share workload
• Minimum Cert CII Qualified
• Acturis experience preferable

What we provide:

• Equipment: We will provide you with a laptop & iPhone, as well as anything required to perform your job.
• Holidays: 30+ days made up of 25 days annual holidays (plus bank holidays) and we think you should get your birthday as a holiday too! The office is also closed over Christmas, which does not affect your 25 days allowance!
• Expenses: All expenses and company mileage will be reimbursed subject to the provision of receipts, as per the Employee Handbook
• Pension: A company pension scheme where we contribute 5% of your salary, with a minimum 3% contribution from you
• Hybrid way of working for the perfect work /?life balance. Our head office is in Cheltenham but we also have an office in Bristol and a satellite office in London.
• Volunteering: We will be encouraging all team members to commit to at least two days a year of volunteering work (again supporting our ESG values) but will allow up to 10 days
• Training: We are committed to developing our team, so we would like to offer you access to highly impactful training courses. We will also make sure that you receive insurance training to bring you up to speed ASAP
• Competitive salary and the ability to grow your career
• Monthly allowance towards wellness, technology, travel and takeaway / groceries
• Private Medical Insurance option to opt in which can also extend to partners and children
• Death In Service