Security Operations Manager


Mitie
Company 
Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

£36,463 per annum

Job Highlights
  • Founded in 1987, Mitie is the UK’s leading facilities management and professional services company.
  • Mitie has a great opportunity for a Security Operations Manager to join the Security Management Team at Cabot Circus Shopping Centre.
  • We offer five extra days’ holiday each year, critical illness insurance, seek dental treatment or buy technology products, access to high street discounts, enhanced pension contributions.
Job Requirements/Description

Salary: £36,463 per annum

42 hours per week on 4 on 4 off pattern (07:00-19:00 & 10:00-22:00) also working weekends and some bank holidays via the Duty Manager roster.

Join us and help deliver the exceptional, every day.

Mitie has a great opportunity for a Security Operations Manager to join the Security Management Team at Cabot Circus Shopping Centre.

The Security Operations Manager is responsible for the day-to-day manning, safety, and security of the Shopping Centre, they must meet or exceed the budget and service delivery requirements through ensuring all officers on site fully understand and comply with all aspects of Client and Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading retail security team.

Main Duties

  • Manage the staff to ensure that the operational delivery of the service is maintained to the highest standards and to the complete satisfaction of the client.
  • Provide Service Level Agreements (SLAs) and monthly client visit reports.
  • Wherever applicable measure performance indicators to ensure standards are constantly maintained/improved.
  • Monitor labour turnover, absenteeism and performance standards and recruit staff to ensure that retention is greater than 80%.
  • Ensure that staff comply with Health and Safety requirements in all aspects of their work.
  • Maintain accurate and up to date Assignment Instructions, Risk Assessments and Standard Operating Procedures.
  • Monitor staff performance and appraise staff in line with company policy.
  • Ensuring team is constantly trained to meet leading industry and client practices.
  • Ensure that all staff comply with Health and Safety requirements.
  • Continue to bring innovation and adopt different ways of working.
  • To support the retailers as appropriate and offer advice on Security needs and requirements.
  • Provide effective leadership to ensure the development and encouragement of all staff within the Security department.
  • Oversee all departmental rosters including leave and sickness to always ensure effective management presence.

Qualifications

  • Excellent organisational and time management skills.
  • Strong customer service, client focused attitude with the ability to build good working relationships.
  • Will need to be a team player with an enthusiastic attitude.
  • Must be able to work on own initiative.
  • Retail Security experience.
  • Flexible Approach to work to suit the business needs.
  • Excellent communication skills are required both written and verbal.
  • Stay calm under pressure.
  • Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word.
  • Be able to work as part of a team as well as an individual.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Mitie
Company 
Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

£36,463 per annum

An error has occurred. This application may no longer respond until reloaded. Reload 🗙