Assistant Store Manager

We’re Pets at Home, a well-known name in the UK pet care industry. If you love pets, you might already be familiar with our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices across the country. Our community-focused pet care stores are where local people come together to support local pet owners and their pets.

What’s the role?

We’re looking for an Assistant Store Manager to join our team in Brislington. Reporting directly to the Store Manager, you’ll be a key part of the retail management team, ensuring smooth daily operations. As Duty Manager, you’ll take full responsibility for the store in the absence of the Deputy or Store Manager. You’ll lead from the front, managing everything from recruitment, stock control, and store standards to driving sales and ensuring exceptional customer service.

Your role will include:

• Overseeing store operations when the Store Manager or Deputy Manager is unavailable.
• Maximising sales and driving performance to achieve key KPIs.
• Leading and inspiring your team to ensure a fun, customer-focused environment.
• Maintaining high standards across the store, ensuring it’s a great place to shop and work.
• Collaborating with the management team to create a seamless retail experience.

We’ll provide you with industry-leading training, equipping you with the skills and knowledge to deliver top-tier service and care for our customers and their pets.

Who are we looking for?

• You’ll have at least 6 months of hands-on supervisory/management experience in a retail environment.
• Passionate about retail with a track record of delivering great results and high standards.
• Flexible to work a 7-day shift pattern, including weekends.
• A strong team player with excellent communication skills, able to engage and motivate your team.
• Ready to take on 6 months of training, covering everything from customer service and health & safety to caring for pets.

Benefits

We reward and recognise our retail management team with a comprehensive benefits package that supports your mental, emotional, and financial well-being. Here’s what you can look forward to:

• Annual bonus
• 28 days paid leave (rising to 33 days after 2 years), including 8 bank holidays.
• Birthday day off – celebrate your day!
• Life Assurance – 4x your annual salary.
• Company pension contribution of 4%.
• Colleague discount of 20% across Pets at Home, Pets Grooming, and Vets for Pets, plus 30% off our own brand.