Desk Based Account Manager - IT

Croft is a leading Managed Service Provider (MSP) dedicated to transforming the technology and managed services industry. We are renowned for delivering cutting-edge solutions in business mobiles, phone systems, broadband, IT services, cyber security, hosted telephony, contact centres, and IT hardware repair. Our extensive client portfolio includes prestigious organisations such as Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels, and Ted Baker.

We are committed to strategic growth through acquisitions, aligning with companies that share our vision for excellence and innovation. Join Croft as we embark on an exciting phase of our journey, combining the agility of a startup with the stability of an established leader.

As a Desk-Based Account Manager, you will play a crucial role in supporting our Account Director by managing client relationships, coordinating projects, and ensuring organisational efficiency.

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations.
• Collaborate with the Account Director to develop and implement account strategies to meet client objectives and drive business growth.
• Prepare and present regular status updates, reports, and performance metrics to clients and internal stakeholders.
• Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients.
• Assist in the preparation and execution of client proposals, contracts, and agreements.
• Work closely with internal teams, including sales, marketing, and operations, to ensure seamless delivery of products and services to clients.
• Maintain accurate records, files, and documentation related to client interactions, projects, and agreements.
• Conduct regular client meetings, conference calls, and presentations to build strong relationships and foster trust.
• Stay informed about industry trends, market developments, and competitive landscape to provide strategic insights and recommendations.

Required Skills and Qualifications:

• Excellent organisational skills with the ability to manage multiple client accounts and projects simultaneously.
• Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams.
• Detail-oriented with a proactive approach to problem-solving and decision-making.
• Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
• Prior experience in account management, client services, or sales support roles is preferred.
• A commitment to delivering exceptional customer service and exceeding client expectations.

Why Join Croft?:

Our Purpose: Service. Uncomplicated.

Our Vision: A seamless experience for every customer. Everywhere. Every time.

Our Values: Wow the customer, Give a Sh*t, Grow and Be Croft.

If you are a driven and customer-focused individual and can identify with our values vision and purpose, we invite you to apply and contribute to our journey of transforming the technology and managed services landscape.

Schedule:

Monday to Friday – 8am -4pm , 9am – 5pm and 10am – 6pm on a rota basis

Pay: £28,000.00-£34,000.00 per year

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)
• sales: 1 year (preferred)

Work Location: In person

Application deadline: 06/12/2024