Client Services Administrator

Do you thrive in a fast-paced environment where attention to detail is crucial? Are you passionate about delivering exceptional service to clients? Are you looking to start a career rather than just find a job? If so, we are offering the opportunity to kickstart your career by joining our Client Services team as a Client Services Administrator.

About the role:

As a Client Services Account Administrator, you will provide top notch admin support to the Client Services team to make our clients' activities and campaigns come alive.

You will be supporting to ensure our merchandisers in the field have all the information they need to do a great job for our clients – Including reviewing data & collating reports, writing visit briefs, instructions & questionnaires, and being first point of contact for resolving merchandiser queries. If some (or all!) of this doesn't make much sense then please still apply and we will explain more during the interview process.

This is a hybrid role, so you'll split your time between our Bristol Head Office and working from home.

The working pattern for this role is 37.5 hours per week, Monday to Friday.

How you'll deliver excellence:

• Act as the main point of contact for any incoming queries from clients and merchandisers, via telephone and email, responding quickly and accurately.
• Create merchandiser briefs on behalf of our clients – putting yourself in our merchandisers shoes and acquiring all relevant information from the client.
• Use our internal systems to schedule activity to the appropriate merchandiser, loading compliance questions to structure the task.
• Create merchandising briefing documents to ensure merchandisers understand the task requirements.
• Compliance checking merchandiser work and flagging non-compliance.

What makes you excellent:

• You will be Bristol based, 2 days in our Central Office
• Strong IT literacy, particularly across the core Microsoft suite (Excel, Outlook, PowerPoint Word). 
• We'd love you to have MS Excel Skills like PivotTables, VLOOKUP or Index/Match but if you don't, that's OK, because we are going to teach you!
• Ability to prioritise and manage multiple tasks and deadlines.
• A confident and accurate communicator, both written and verbal, with an excellent telephone manner.
• Attention to detail with a ‘right first time, every time' approach.
• Interest in retail and the inner workings of how best to get instore displays looking great – and if none of this makes sense don't be afraid to ask!

What makes us excellent:

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. We have a great reputation of delivering exceptional service to ensure our customers succeed in retail.

People are our business, so we work hard to ensure they are supported, rewarded, and valued. We are proud to be a Disability Confident Leader and a fully inclusive employer.

On top of that, we offer:

• Health cash plan (24-hour GP, counselling, dental, eye tests, physio etc.)
• Buy and sell holiday scheme
• Your eXPD8 birthday off each year
• Immediate access for you and your family to GroceryAid
• Life insurance
• Access to eXPD8 Rewards where we offer regular competitions and incentive plans
• Unlimited refer a friend scheme
• Personal development and progression opportunities with access to over 400 learning resources
• Fresh fruit and snacks in the office