Assistive Technology Support Officer

Hours: 37

Bristol City Council is recognised as a leading and progressive adopter of digital services. Our Digital Strategy focuses on delivering better, cheaper, and faster services that improve digital equity and are built from a user-centred perspective. We are focused on improving services for our residents and making Bristol truly digital.

We have exciting and challenging work ahead. We are completing an £18m multi-year Digital Transformation Programme in 2024, securing a firm technological foundation on which to develop improved digital services. We have major ambitions to help transform services across the council and to participate in large regional partnerships across sectors. We are recruiting people-focused digital, data, design, and technology professionals to join our team.

We are building an inclusive organisation that actively recognises the contribution that people from different backgrounds make to all aspects of the council’s work and the city’s communities. We recognise the social model of disability and our responsibility to our staff and citizens to ensure we provide equitable and accessible services.

The Role

We are now recruiting an Assistive Technology Support Officer to remove technological barriers to inclusion within the council. They will provide direct technical support, as well as knowledge sharing, training, and advice,

We want to hear from people with skills in:

• Setting up an assistive technology function within an IT Service Desk.
• An understanding of potential security/data risks with assistive services, and a knowledge of suitable alternatives.
• Delivering training, support, and documentation for IT Service Support staff.
• Working to support a wide range of disabilities.
• Keeping up to date records on assistive technology hardware and software, licenses, and End of Life.
• Writing or contributing to business cases for assistive technology rollouts/programmes of work.
• Understanding the social model of disability, and the council’s duties under the Equality Act 2010.

You should be:

• Naturally curious – you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field.  
• An advocate for user-centred practices, ideally embedded within agile delivery.  
• Able to explain complex technical concepts in plain language.
• Committed to improving citizen’s’ lives and opportunities.
• Demonstrating respect and fairness.
• Taking ownership.
• Working together across the council.

These values are fundamental to us, as is building an environment that promotes knowledge, empathy, equity, and skill sharing.

Please keep reading:

At Bristol we want our staff to thrive professionally. We are a business that recognises and supports transferable skills and ambition So if you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.