Band 3 - Clinical Services Administrator

Hours: Part time - 27.5 hours per week (Hours and days to be agreed)

This is a part-time post providing administrative support to our CAMHS Learning Disability teams.

LD has 2 bases, one in base is in the Kingswood HUB, South Gloucester and the other base is at Woodland View, Bristol. You will be expected to work across both bases.

You will be joining a busy admin team and will need to have excellent communication and organisational skills to complete a wide range of administrative duties.

A good working knowledge of Microsoft Office systems will be an advantage. Training for additional software packages, including our electronic patient record system, will be arranged. An aptitude for processes would be useful. A flexible and effective approach to requests and demands will be necessary.

You will have empathy with/or experience of working with people who have experienced mental health, and you will need some resilience as some of the work can include details of a distressing nature. Full support is given by AWP through peer support, regular formal supervision, and access to the Employee Assist programme.

Main duties of the job

• To provide comprehensive administrative support to our clinical teams. This will include being the first point of contact via telephone, receiving, managing and/or directing enquiries.
• Daily administrative tasks will include communication to a wide range of people, including service users, hospitals, social care, GPs, external agencies and AWP staff. The role will be responsible for daily diary management, typing letters and correspondence, attending and taking minutes/notes at meetings, and keeping service user records updated via our electronic patient system.
• The post holder will be able to meet deadlines and maintain standards of administrative processes. They will be able to work effectively within the team and share work streams where appropriate.

Detailed job description and main responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

• Medical Staff.
• Multidisciplinary Teams (Community or Inpatient).
• Services Users and Carers.
• Health and Social Care teams.
• Third sector/voluntary agencies.
• Community groups and local authority provision.

Person specification

Education/qualifications

Essential criteria

• ECDL/Diploma in Admin/NVQ qualifications (or equivalent competence).

Desirable criteria

• Experience of working in general administration.

Experience and Knowledge

Essential criteria

• Experience of working in a team.
• Able to organise and maintain a busy environment.

Desirable criteria

• Experience of administration in a clinical setting.
• Experience in answering queries, progress chasing, task-related problem solving.
• Experience of supporting senior staff.

Skills and Abilities

Essential criteria

• Good IT skills.
• Excellent communication skills.
• Ability to take and convey clear messages.
• Ability to work under some pressure.
• Ability to work without direct supervision.
• Plan and prioritise own workload.