Digital Content Executive

Join Smartbox and make a meaningful impact as our newest team member!

Are you a passionate Digital Content Executive who wants to play a part in creating technology that gives a voice to those without speech? Smartbox is seeking a dedicated and talented individual like you to join our team and make a real difference in the lives of people with disabilities.

At Smartbox, we take pride in being a leading company in assistive communication technology. Our innovative products, combining specialised hardware, advanced software, and engaging content, are used by individuals with diverse needs worldwide. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.

We believe that everyone deserves a voice, and our inclusive culture reflects this belief. By joining Smartbox, you will become part of a team that values diversity, fosters collaboration, and supports a community of users who rely on our technology to communicate effectively.

In addition to the rewarding nature of our work, you will collaborate with talented professionals who share a common goal of pushing the boundaries of innovation while considering the environmental impact of our products and processes. We strive to develop sustainable solutions that minimise our carbon footprint and promote a greener world. By joining Smartbox, you will have the chance to shape a more inclusive society while actively contributing to our sustainability efforts. Together, let's make a difference that extends beyond communication technology and leaves a positive mark on our planet.

How will you be making a difference?

• Craft clear, compelling, and engaging copy for various digital platforms, including the company website, blog, email, social media channels and internal intranet.
• Collaborate with our product managers, speech therapists and AAC specialists across the company to create technical articles, how-to guides, and campaigns to support product launches, our training courses, and new features in our flagship Grid AAC software.
• Develop case studies that showcase how people are using our technology to communicate and achieve their ambitions.
• Plan and execute digital campaigns that align with the broader marketing and PR activity, to drive engagement and generate leads.
• Manage the email content calendar, developing templates and campaigns that are consistent, on-brand, and tailored to our audiences and key customers.
• Manage our email audiences and approach to segmentation and retargeting campaigns, regularly A/B testing and optimising content.
• Develop automation workflows, ensuring that communications are timely and personalised for each customer journey. Monitor and analyse the performance of automated campaigns, making adjustments for continuous improvement.
• Produce monthly reports monitoring email campaign performance, KPIs and competitor activity and use insights to make recommendations.
• Create visual assets, banners and promotional materials – including graphics for social media, email campaigns, website, product presentations and digital flyers.
• Film, edit and subtitle videos, from reels to longer-form videos for our websites, learning platform and internal channels.
• Stay updated with industry and training trends, digital marketing best practices, and competitor activity and messaging to help inform content strategies.
• The successful applicant will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.

Essential Qualifications/skills/experience

• 3+ years’ experience in a similar role
• Excellent interpersonal communication skills
• Strong copywriting skills with the ability to adopt the company ‘voice’ and create content for a range of audiences
• Ability to create long and short-form content for a range of online channels including video, website, social media and email.
• Experience researching and writing blog content or editorial
• Experience using Mailchimp, or a similar email marketing platform
• Experience using CRM platforms for lead nurturing, such as Microsoft Dynamics, HubSpot or Salesforce
• Excellent organisational skills with the ability to prioritise and meet deadlines
• A passion for digital design, presentation, and excellent attention to detail
• Basic image creation and video editing skills.
• Experience using Canva or Adobe Creative Cloud
• Good IT skills, proficiency in Microsoft Office
• Experience using analytical tools
• Willingness to undertake a variety of marketing tasks and support the wider team
• Self-motivated and a desire to learn
• An exceptional team player who wants to work for a company that makes a real difference in people’s lives

Useful Qualifications/skills/experience

• CIM/CIPR qualification or degree in a related field
• Video creation and editing skills
• Graphic design and photography skills
• Experience working with podcasts
• Excellent knowledge of email marketing strategies
• Knowledge of SEO best practice
• Knowledge of accessibility best practice
• Experience working in the health, social care or education sector

Additional information:

• This is a hybrid role based in Bristol, with the requirement to come into the office twice a week.
• The salary for this position will be determined based on the applicant's education, skills and experience.

Rewards and benefits

At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whooping 25 days of holiday plus public holidays, we’ll shower you with perks, including:

Dress: We want you to feel comfortable in the office, smart casual is perfect.

Food: You can find free healthy office snacks in our kitchens.

Hybrid working: Two days a week in the office, for the rest of the week feel free to skip the commute and hit your deadlines from home. Laptop and home working IT kit provided.

Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).

Give back to the community: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.

You, our best asset: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service!

Wellness: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!

Wellbeing: You gain unlimited access to a benefit and Wellbeing app Yulife, providing store discounts and wellbeing services.

Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.

Peace of mind: Every employee benefit from a company pension, group life assurance, and income protection.

Fun: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events including team outings and get-togethers.

Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work), or lease an electric car through a salary sacrifice scheme after 2 years of service.

Bonus potential: We work hard and Smartbox recognizes that with a discretionary annual bonus.

Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.