Service Delivery Team Manager - Bristol

We are looking for a dedicated and passionate Operational Team Manager to join and develop our award winning estate administration service, in a highly customer focused and fast paced environment. We are a growing business with challenging targets over the next few years and we are looking for a driven individual to come on-board and grow with us.

You will be responsible for the day-to-day management of a large and diverse team where you will take ownership of setting objectives, regular 1-2-1 and development reviews, staff operational audits/quality monitoring, training, managing workflow and ensuring that weekly/monthly/annual targets are met.

You will work tirelessly on customer service excellence whilst continuously striving to improve the quality and efficiency of your team's output, without losing sight of our customer’s needs. You will be as motivated as we are by a culture of change and work hard with us to drive this forward to achieve our exciting growth plans.

Key skills:

• A strong desire to coach and mentor individuals with the ability to motivate a team
• The ability to promote and lead people through change and help the team to adapt positively whilst maintaining your own motivation and drive
• Ability to utilise data in order to improve performance and processes
• Good communication skills at all levels and exceptional organisational and time management
• Candidates should be self-motivated, have a keen attention to detail and be proactive at all times
• Must be highly resilient and used to working in a fast paced and challenging environment
• Must be excited by the thought of an ever changing and evolving industry and feel passionate about delivering change, across a diverse team        

Experience:

Essential        

• Minimum of 2 years’ experience in a team leader or line management role in a fast-paced environment
• Able to demonstrate people management experience including key HR processes such as recruitment, appraisals, capability, conduct and absence
• Experience of developing people with strong coaching & mentoring skills
• Experience in carrying out file audits and quality checks

Desirable

• Experience working within a similar industry or sector such as Legal/Financial/Professional Services.
• An understanding of Estate Administration and Probate
• A CIPD or Management Qualification

Staff Benefits:

• 25 days Holiday Entitlement (Increasing annually to 30)
• Buy or Sell up to 5 days holiday per year
• Health Cash Plan – Cash back for Dental, optical and other treatments 
• PERKS – Employee discounts across a range of high street products. 
• Income protection insurance
• Life assurance policy
• Company pension (Matched contribution up to 5%) 
• 12 weeks Enhanced Parental leave policy
• Cycle to work scheme
• Employee Assistance Programme
• Free Office Fruit
• Premium “Bean to Cup” coffee machine

Please note – we are happy to support a hybrid working approach to allow for 2 days per week homeworking.

Kings Court Trust wants to meet the aims and commitments set out in its equal opportunities policy statement.

This includes not discriminating under the Equality Act 2010, and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.

The business needs your help and co-operation to enable it to do this, but filling in this form is voluntary. 

The information you provide will stay confidential, and will be stored securely with access limited to the Executive and the business’s HR department