Retail Store Detective

Retail Store Detective (plain clothes) - Lidl

Pay rate: £14.90 per hour

Hours: Various

Mitie is looking for Retail store detectives who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. 

You must hold a current SIA licence or valid SIA certificates (licence can be provided) and a full 5-year checkable employment/education history.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures.
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner.
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients.
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers.
• To add a polite greeting and excellent customer service.
• Provide a visible security contact for colleagues, contractors and customers.

Main Duties:

• To deliver industry leading customer service.
• To be clean, tidy and properly dressed wearing full uniform.
• To deter violence and public order offences.
• To conduct patrols of the store.
• Utilising CCTV systems to support the reduction of crime and stock loss.
• Liaise with the store management teams.
• To report incidents and crime through our leading technology.
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety.

Who are we looking for?

• Experience of delivering Customer Service.
• Excellent communication skills are required both written and verbal.
• Adaptable communication style to meet the needs of different people groups.
• Ability to work in a fast-moving services business.
• Capability in the use of technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

What are the benefits for working for Mitie? 

• Contracted hours.
• Annual leave entitlement.
• Pension and Life assurance schemes.
• Free uniform supplied.
• SIA Re-licencing programme.
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available).