Service Desk Analyst

Salary: £28,500 plus Benefits

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Stoke Gifford, Bristol site.

The role

As a Service Desk Analyst, you’ll have a role that’s out of the ordinary. Within this role you'll be supporting and providing an excellent 1st line support service for all software, hardware, and network issues to our customers, while at the same time developing a future career with Babcock International.

Day-to-day, you’ll be responsible for answering calls, chats and service requests received to the Service Desk to the required standards.

• Capturing all interactions into our ticketing system.
• Providing excellent customer service via all reporting/contact channels.
• Escalate when appropriate to ensure a prompt restoration of service.
• Additional administration duties to support our 2nd line/3rd line teams.
• To complete a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior.

This role is full time, 37.5hours per week and provides hybrid working arrangements with 3 days in the office based at Stoke Gifford, Bristol and 2 days working from home.

Essential experience of the Service Desk Analyst 

• Customer service experience (face to face/over the phone).
• Previous service desk experience at an entry level or call centre experience.
• Experience using any form of ticketing system that captures customer information.
• Experience with systems such as Active Directory and Microsoft Applications.
• An interest or strong passion for IT.

Qualifications for the Service Desk Analyst 

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) and Developed Vetting (DV) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.

What we offer 

• Generous holiday allowance.
• Matched contribution pension scheme, with life assurance.
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
• Employee share scheme.
• Employee shopping savings portal.
• Payment of Professional Fees.
• Reservists in the armed forces receive 10-days special paid leave.
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
• Growth opportunities.
• Potential to develop skills.