Expired

Senior Elective Care Coordinator & Team Leader


University Hospitals Bristol and Weston NHS Foundation Trust
Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Contract

Salary 

£25,147 - £27,596 per annum pro rata

Job Highlights
  • University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country,
  • An exciting opportunity has arisen to work within Trust Services to assist the Trust and Divisions with patient pathway management, ensuring patients are on the correct pathway.
  • The post holder ensure that supervise a small team of Elective Care Coordinators and proactively monitor and validate patients on clinical pathway, ensuring that access targets are met.
Job Requirements/Description

Hours: 37.5 per week

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Job overview

An exciting opportunity has arisen to work within Trust Services to assist the Trust and Divisions with patient pathway management, ensuring patients are on the correct pathway and receive good communication about their care. 

The role is predominantly home working.

We are looking for a motivated team member to join our corporate Referral to Treatment team and assist divisions by contacting patients either by text message, email, letter and sometimes via phone to request an update on the patient’s current status, ask if they still require an appointment and if they would be willing to travel to another hospital for their treatment if the wait time is shorter. 

Main duties of the job

You will supervise a small team of Elective Care Coordinators and proactively monitor and validate patients on clinical pathway, ensuring that access targets are met. This will involve managing groups of patients through the ‘non-admitted’ and ‘admitted’ element of their treatment pathway to enable treatment to be delivered within key access standards.

You will be required to have excellent communication skills and have previous experience of communicating with patients. You will be required to be organised, diligent and have patient care as your primary concern.

You should have an understanding of Referral to Treatment rules as well as awareness and understanding of other national targets. We will offer the successful candidate the relevant training, however previous experience of working with Careflow and Referral to Treatment pathways is preferred.

This is a challenging role and an excellent development opportunity for the right candidate to make a difference to the Trust performance to reach national targets set by NHS England.

To be short-listed for this role, you will be expected to show the skills demonstrated on the person specification, evidenced by succinct examples and clear written communication.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Person specification

Qualifications and Training

Essential criteria

  • Educated to GCSE, grade C or above (or equivalent) in English and Maths.
  • Business and Administration Level 4 NVQ or equivalent experience.

Skills and abilities

Essential criteria

  • Effective and polite manner when dealing with people, both face to face and on the phone.
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
  • Ability to work effectively in a busy team, adjust to change and motivate others.
  • Ability to work independently, managing own workload, whilst providing supervision and support to others.
  • Resilience and ability to deal with difficult situations.
  • Confidence to handle difficult conversations with patients, relatives and carers.
  • Good IT skills including Microsoft packages.
  • Effective organisational skills.

Attention to detail

Desirable criteria

  • Working knowledge of outpatient policies and procedures.

Knowledge and experience

Essential criteria

  • Line Management Experience.
  • Clerical/administrative experience, including filing and/or reception.
  • Experience of using a Patient Administration System.
  • Experience of dealing with the public, both on the telephone and in person.

Desirable criteria

  • Experience of providing training courses to colleagues/other staff both on a 1:1 basis and in classroom.
  • Extracting performance reports or RTT related information including experience of outpatient and elective waiting list management.
  • Previous NHS experience.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

  • As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
  • The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
  • UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
  • To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
  • If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
  • The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
  • By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
University Hospitals Bristol and Weston NHS Foundation Trust
Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Contract

Salary 

£25,147 - £27,596 per annum pro rata

An error has occurred. This application may no longer respond until reloaded. Reload 🗙