bj11

Account ExecutiveDate Posted: 27 April 2010

Job Ref043305480
Job SectorCall Centre & Sales
LocationBristol, City Centre
Salary/Wages£12.00 per hour
CategoryFull time jobs
Job TypeTemporary
No. of Vacancies1-4
CompanyPertemps


Company Description
Based in Central Bristol within close proximity of all main bus routes, Pertemps in Bristol covers the following recruitment sectors - Sales, Secretarial/P.A, Administration, Financial Services and Customer Service.

Main Responsibilities
One of our clients based in Central Bristol is looking for an experienced Account Executive.
The role will involve working for a large, successful contact centre & being responsible for the management & delivery of client solutions. The main responsibility will be the running of outbound contact centre campaigns with the possibility of running digital & database marketing programmes.

Responsibilities:

  • Analytical Thinking - Ability to think laterally
  • Recognises several likely causes of events or consequences of actions (e.g. A leads to B leads to C leads to D)
  • Breaks complex tasks into manageable parts in a systematic way
  • Identifies the critical components of briefs
  • Works with speed & clarity when making analysis
  • Sees how elements of a problem or process are inter-related
  • Priorities; balancing the immediate with the important
  • Client/Customer Service - Works to exceed client/customer expectations
  • Questions client to clarify their underlying requirements in order to achieve optimum client satisfaction
  • Communicates regularly with the client in a structured way; seeks to build rapport
  • Asks for feedback from the client on satisfaction, service perception & performance
  • Proactively distributes accurate & helpful information to the client & business escalating client & business risks promptly
  • Corrects problems promptly & in a non defensive manner
  • Applies knowledge & understanding of the market gained through research, reading publications.

    Continued Below...

    Skills and Experience

    Continued...

    You will also monitor team performance to ensure delivery against objectives, check to ensure adherence to policies, procedures, standards & regulations. Accurately discriminates between levels of individual performance, recognises excellence. Maintains visible standards of performance; keeps others informed of progress against targets. Discusses team performance shortfalls openly & establish systems to monitor performance.

    Experience & Skills.
    You will need to have previous outbound contact centre experience, project /customer/client management experience, competent IT skills including a sound working knowledge of Excel and excellent communication and organisational skills.

    Essential

  • Relevant outbound contact centre experience or at least an ability to demonstrate a degree of knowledge in this area
  • Demonstrates project and/or customer/client management experience
  • High level of business and technical literacy
  • Computer literacy - particularly Excel.
  • Able to confidently pull together reports and graphical representations of results
  • Demonstrable commercial experience
  • Strong Communication and organisational skills
  • Excellent Eye for detail.

    Desirable

  • Knowledge of database and/or website and digital marketing programme
  • Acute attention to detail and highly organised
  • Able to use own initiative
  • Proactive and Team Player
  • Able to form good relationships with people at all levels.
  • Analytical thinker.
  • Always looking to make improvements - mindful of quality
  • Completer-Finisher - accurate and consistent - always delivers
  • Enthusiastic, positive attitude.
  • Open, honest, diplomatic and Quick Learner
  • Ability to work under pressure to tight deadlines
  • Good Communication Skills.

    Shift Information
    This is a Temporary position with a view to going permanent with a pay rate up to 12.00 ph to start asap. Working 37.5 hours per week Monday - Friday 09.00 - 5.30 pm.
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