Due to growth and restructure our successful Bristol based client has an urgent requirement for someone to head up a small team of Customer Service Advisors.
Make contact with Clients, suppliers and other business stakeholders.
Record and document communications.
Prepare, present, and forward documents.
Record sickness/absence, holidays and productivity of contact centre staff
Monitor Housekeeping, Security, Health & Safety procedures
Support and supervise junior staff
Maintain and develop excellent relationships with Client staff, their stakeholders and customers
Optimise use of Contact centre resources on a day-to-day basis
In order to meet Client’s required level of service
Provide Management Information reports to Senior Management.
Skills & Qualifications
Courteous telephone manner
Good presentation and communication skills
Have previous experience of having worked in a contact centre.
Demonstrate a proven track record of achieving performance targets in a call centre environment.
A confident, working knowledge of insurance terminology and policy meaning
Excellent numeracy and analytical skills
Ideally educated to degree standard or similar
Competent to use and manipulate Microsoft Excel software
Relaxed culture, great team.
Company Description
Spec Recruitment are a Bristol based recruitment agency offering temporary or permanent employment solutions throughout the Bristol area including secretarial, legal secretarial, customer service, administration, human resources, marketing, receptionist positions in both a full time and part time capacity.
