Customer Service Advisors

We are currently recruiting for Customer Service Advisors in Bristol.

• Do you make customers feel valued?
  
• Do you take pride in providing exceptional customer service?
  

The Role:
We provide specialist contact centre solutions for an impressive list of high profile clients and therefore our Customer Service Advisors are the first point of contact for our client’s customers. Providing a tailored solution to each individual customer’s query and ensuring that each customer gets the highest standard of service and therefore a positive impression of our client, is our highest priority.

Experience:

• Strong customer service experience essential
• Experience of working within a financial services organisation and/or a contact centre environment preferable
• Understanding of financial saving products and saving accounts preferable
• Sales through customer service experience preferable

Qualifications:

• Good general education with passes at GCSE (or equivalent) in Maths and English an essential.
• A-level (or equivalent) at Maths and English or higher educational qualification desirable

Skills/Personal Attributes:

• Demonstrate a mature, professional and knowledgeable approach on all calls to and from users and client representatives
• Ability to keep up-to-date with any legislative changes
• Takes responsibility for own work and open to sharing knowledge and skills with other members of the team.
• Empathetic/good listening skills – sensitive approach
• Ability to work as part of a team to achieve targets and objectives, in addition to being self-motivated
• Ability to actively promote additional products and generate leads where appropriate

Candidates must also be prepared to undertake and pass credit, identity and background (CRB) checks.

Working hours:
37.5 hours per week between 8am to 9pm Monday to Friday, including Bank Holidays (except Christmas Day and Boxing Day), however flexibility is required as Teleperformance provides at 24 hours, seven day a week service.

Training hours:
37.5 hours per week between the hours of 9am to 5.30pm over three weeks from the start date. All successful applicants must be able to attend 100% of the training.

Benefits
25 days holiday per year, a company contributory pension scheme, access to BUPA Cashplan and childcare vouchers (if you are eligible). In addition to this, as well as providing full training for the role, we are committed to providing ongoing development and providing our staff with rewarding experiences which allow them to grow both professionally and personally. We therefore offer a variety of NVQ’s, bespoke developmental programmes and contact centre qualifications.

A full job description available on request